Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) apply to your use of the website at techvizsolutions.com and to any services you purchase from Techviz Solutions (“Techviz Solutions”, “we”, “us”, or “our”). Techviz Solutions is the business name under which the services described on this website are provided. By using this website, placing an order, or paying for a service, you agree to these Terms. If you are accepting on behalf of a business or organization, you confirm that you are authorised to do so.

If you do not agree to these Terms, please do not use our website or purchase our services.

2. Description of services

Techviz Solutions provides website and digital technology services, which may include:

• Website Development – design, build, and setup of business websites;
• Managed WordPress Hosting – hosting of WordPress websites together with routine technical management;
• Website Management – ongoing maintenance, updates, backups, monitoring, and technical assistance for existing websites;
• Web Applications – custom web-based tools and applications; and
• Digital Technology Services – implementation and configuration of web tools and platforms.

The features and deliverables of each service are described on our Services and Pricing pages. For project work, the specific deliverables, timeline, number of revision rounds, and price are set out in a written quote or service agreement (a “Service Agreement”).

3. Orders and service commencement

An order is accepted when we confirm it in writing (for example, by email) and, where payment is required in advance, when payment has been received. Before confirming an order we may ask for information needed to provide the service.

Subscription services begin once payment for the first billing period has been received and any information we need for setup has been provided. Project work begins on the start date agreed in the Service Agreement. We may decline an order if we are unable to provide the requested service.

4. Pricing and payments

Prices are shown in US dollars (USD) on our Pricing page and, for project work, in the relevant quote. Prices exclude applicable taxes unless stated otherwise; sales tax, VAT, or similar taxes may be added depending on your location.

“Starting at” prices are the minimum price for that service. The final price for project work is confirmed in writing before work begins. Project payment terms, including any deposit or milestone payments, are set out in the Service Agreement.

Payments may be processed by a third-party payment provider. Where a reseller or merchant of record (such as Paddle) processes your order, that provider handles payment, invoicing, and applicable taxes, and its own buyer terms also apply to the transaction. We do not store full payment card details.

5. Subscription services

Managed WordPress Hosting (monthly or annual) and Website Management (monthly) are provided as subscriptions billed in advance for each billing period. Monthly plans are billed every month and annual plans every year, starting from the date of your first payment. Each subscription covers one website unless otherwise agreed.

Hosting is included only in Managed WordPress Hosting plans. Website Management does not include hosting. Domain name registration is not included in any service.

The services included in each plan are described on our Pricing page. Work outside the scope of a plan, such as redesigns, new features, or large content changes, may be quoted separately.

6. Automatic renewal

Unless cancelled, subscriptions renew automatically at the end of each billing period for a further period of the same length, and the payment method on file is charged the then-current price.

If we change the price of a subscription, we will give you at least 30 days’ notice by email before the new price applies to your next renewal. You may cancel before the change takes effect.

7. Customer responsibilities

To help us provide the services, you agree to:

• provide accurate information and respond to reasonable requests for content, feedback, approvals, or access in a timely way;
• ensure you have the right to use any content, images, trademarks, or materials you supply to us;
• keep your account credentials secure and tell us promptly about any unauthorised access;
• maintain your own copies of important content and data, in addition to any backups we provide; and
• comply with applicable laws in your use of the website, hosting, or applications we provide.

Delays caused by missing information, content, or approvals may affect project timelines.

8. Service availability

We take reasonable care to keep hosted websites and services available and working. However, services that depend on the internet, hosting infrastructure, and third-party software cannot be guaranteed to be uninterrupted or error-free. Availability may be affected by scheduled maintenance, updates, security incidents, or events outside our reasonable control.

Backups are taken as part of our hosting and management plans to help restore a website if something goes wrong, but we do not guarantee that every backup will be complete or that all data can be recovered in every situation.

9. Third-party services

Our services may rely on or integrate with third-party products, such as hosting infrastructure, domain registrars, content management systems, plugins, themes, and other software. These are provided by their respective owners under their own terms and licences, which you may be required to accept. Techviz Solutions uses such products to deliver its services but is not a reseller, partner, or authorised representative of their providers. Where a third-party product must be purchased (for example, a premium plugin or a domain name), it is purchased with your approval and, where possible, in your name.

We are not responsible for the availability, performance, or changes to third-party products, although we will take reasonable steps to help resolve related issues that fall within the scope of your service.

10. Intellectual property

Your materials. You keep ownership of all content and materials you provide to us. You grant us permission to use them only as needed to provide the services.

Project deliverables. Once you have paid in full for a project, you own the final deliverables created specifically for you, unless the Service Agreement states otherwise.

Our tools and third-party components. We keep ownership of our pre-existing tools, code, templates, and know-how. Where these are included in your deliverables, we grant you a non-exclusive, perpetual licence to use them as part of that deliverable. Third-party components remain subject to their own licences.

This website. The content and design of techvizsolutions.com belong to Techviz Solutions and may not be copied without permission.

11. Acceptable use

You may not use our services, including hosting, to:

• break any law or infringe anyone else’s rights, including intellectual property and privacy rights;
• distribute malware, phishing pages, spam, or other harmful material;
• host illegal, fraudulent, or deceptive content;
• attempt to gain unauthorised access to any system or interfere with its operation; or
• place an unreasonable load on shared infrastructure that affects other users.

If we reasonably believe a service is being used in breach of this section, we may suspend the affected service and will contact you where possible.

12. Cancellation

Subscriptions. You may cancel a subscription at any time by emailing [email protected] or using our contact form. Cancellation stops future renewals; your service remains active until the end of the billing period you have already paid for. On request before the end of that period, we will provide reasonable assistance so you can obtain a copy of your website files and database.

Project work. You may cancel a project by notifying us in writing. Any refund is handled in line with our Refund Policy.

By us. We may end a service with at least 30 days’ written notice, or immediately if you seriously breach these Terms (for example, under section 11) or fail to pay amounts due after a reminder. If we end a subscription for reasons other than your breach, we will refund any prepaid amount for the unused period.

13. Refunds

Refunds are handled in accordance with our Refund Policy, which forms part of these Terms. Nothing in these Terms affects any rights you have under consumer protection laws that cannot be excluded.

14. Limitation of liability

We provide our services with reasonable skill and care. To the extent permitted by law:

• we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, or data;
• we are not liable for losses caused by third-party products, by your content, or by events outside our reasonable control; and
• our total liability arising from or relating to a service is limited to the amount you paid us for that service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, or for death or personal injury caused by negligence.

15. Changes to services

We may update or improve our services from time to time, for example to keep software up to date or to respond to changes in third-party platforms. If we make a change that materially reduces a subscription service you have paid for, we will tell you in advance and you may cancel and receive a refund of any prepaid amount for the unused period.

16. Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they were last changed. For active subscriptions, we will notify you of material changes by email before they take effect. The version in force when you place an order applies to that order, unless you agree otherwise.

17. General

If any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right immediately, we have not waived it. These Terms, together with our Refund Policy, Privacy Policy, and any Service Agreement, form the entire agreement between you and us regarding the services.

18. Contact information

For questions about these Terms, please contact Techviz Solutions:

• Email: [email protected]
• Contact form: techvizsolutions.com/contact